FAQs
Answering your top questions
We’ve gathered the questions people ask most often so you can get the answers you need in one place.
From service details to what to expect when you visit, this page is here to give you quick, straightforward answers. If you don’t see what you’re looking for, our team is always happy to help.
Click each question to expand the answer.
What types of vehicles does Wilson & Proctor service?
We specialize in commercial vehicles, including trucks, buses, and fleet equipment, along with the specialty diagnostics and repair work that comes with keeping commercial fleets on the road.
Where are your locations and what are your hours?
We operate two locations, in Victoria and Chemainus, so you can find service close to home or on your route.
Victoria – 808 Devonshire Rd.
Chemainus - #103 – 9382 Smiley Rd.
Do I need an appointment, or do you accept walk-ins?
It is very rare that we have openings in our schedule to accommodate walk-ins. To ensure that your vehicle stays on the road longer please call our service department at (250) 385-3481 or use this link to book an appointment online.
Do you offer fleet service accounts or commercial contracts?
Yes, we work with fleet operators and can set up ongoing service arrangements tailored to your business needs. Reach out to our team to discuss what a fleet account with Wilson & Proctor could look like for you.
What if my vehicle breaks down and I need emergency service?
With our fleet of service vehicles, we will be happy to assist you in any emergencies. Call our service department at (250) 385-3481 with your emergency to get one of our techs to you right away.
How long has Wilson & Proctor been in business?
We're proud to have been serving Vancouver Island for over 75 years, built on a foundation of trust, expertise, and genuine care for the vehicles and businesses that keep our region moving.
Is Wilson & Proctor affiliated with the Wilson’s Group?
As of 2025, Wilson & Proctor Ltd. is proud to be part of the Wilson’s Group. Interestingly, the shared name was simply a coincidence prior to joining, and it's since become a fitting reflection of the partnership.
Do you provide quotes or estimates before starting work?
Yes, we'll always walk you through the scope of work and provide a clear estimate before any repairs begin, so there are no surprises.
Do you source specialty or hard-to-find parts?
Our team maintains a well-organized parts inventory and has strong supplier relationships, so we can track down specialty or harder-to-source parts when your vehicle needs them.
Do you offer any warranty on repairs?
Wilson + Proctor Ltd. Is a certified service and parts warranty dealer for International (Navistar) vehicles, Cummins engines and, Onan Compressors.
How can I get in touch or book service?
You can easily reach us by phone at at (250) 385-3481, visit either of our locations or use this link to book an appointment online.
Need a hand?
Talk to our team and we’ll point you in the right direction.